{"id":2431,"date":"2026-01-25T07:08:27","date_gmt":"2026-01-25T07:08:27","guid":{"rendered":"https:\/\/hysfsubsea.com\/?post_type=knowledge-base&#038;p=2431"},"modified":"2026-01-25T07:08:28","modified_gmt":"2026-01-25T07:08:28","slug":"what-is-the-procedure-for-returning-a-defective-product-rma","status":"publish","type":"knowledge-base","link":"https:\/\/hysfsubsea.com\/nb\/knowledge-base\/what-is-the-procedure-for-returning-a-defective-product-rma\/","title":{"rendered":"What is the procedure for returning a defective product (RMA)?"},"content":{"rendered":"<p>Our goal is to minimize your downtime.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Report:<\/strong> Send a detailed description of the failure, including photos of the installation and operating conditions, to our engineering team.<\/li>\n\n\n\n<li><strong>Diagnosis:<\/strong> Our engineers will analyze if the issue is installation-related or a product defect.<\/li>\n\n\n\n<li><strong>Return:<\/strong> If a factory inspection is required, we will issue an RMA number.<\/li>\n\n\n\n<li><strong>Resolution:<\/strong> For confirmed manufacturing defects within the warranty period, HYSF covers the repair\/replacement costs and return shipping.<\/li>\n<\/ol>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":true},"faq_category":[83],"class_list":["post-2431","knowledge-base","type-knowledge-base","status-publish","hentry","faq_category-commercial-logistics"],"acf":[],"_links":{"self":[{"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/knowledge-base\/2431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/knowledge-base"}],"about":[{"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/types\/knowledge-base"}],"replies":[{"embeddable":true,"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/comments?post=2431"}],"version-history":[{"count":0,"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/knowledge-base\/2431\/revisions"}],"wp:attachment":[{"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/media?parent=2431"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/hysfsubsea.com\/nb\/wp-json\/wp\/v2\/faq_category?post=2431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}