{"id":4488,"date":"2026-03-12T18:11:25","date_gmt":"2026-03-12T18:11:25","guid":{"rendered":"https:\/\/hysfsubsea.com\/what-is-your-warranty-policy-and-how-do-i-make-a-claim\/"},"modified":"2026-03-16T09:09:03","modified_gmt":"2026-03-16T09:09:03","slug":"what-is-your-warranty-policy-and-how-do-i-make-a-claim","status":"publish","type":"post","link":"https:\/\/hysfsubsea.com\/th\/what-is-your-warranty-policy-and-how-do-i-make-a-claim\/","title":{"rendered":"What Is Your Warranty Policy and How Do I Make a Claim?"},"content":{"rendered":"

\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27<\/h2>\n

2-year warranty on all connectors. Covers: material defects, workmanship, pressure seal failures. Claim: contact support with photos + order number, 24h response, replacement in 1 week.<\/p>\n

\u0e04\u0e33\u0e2d\u0e18\u0e34\u0e1a\u0e32\u0e22\u0e42\u0e14\u0e22\u0e25\u0e30\u0e40\u0e2d\u0e35\u0e22\u0e14<\/h2>\n

Warranty Coverage<\/h3>\n

Covered:<\/strong>
\n– Manufacturing defects
\n– Material failures
\n– Workmanship issues
\n– Pressure seal failures (under rated depth)
\n– Corrosion (under normal use)<\/p>\n

Not Covered:<\/strong>
\n– Physical damage (drops, impacts)
\n– Improper installation
\n– Exceeding rated specifications
\n– Normal wear and tear (O-rings)
\n– Unauthorized modifications<\/p>\n

Warranty Period<\/h3>\n

| Component | Warranty |<\/p>\n\n\n\n\n\n\n\n\n
\u2014\u2014\u2014\u2013<\/th>\n\u2014\u2014\u2014-<\/th>\n<\/th>\n<\/tr>\n<\/thead>\n
Connector housing<\/td>\n2 years<\/td>\n<\/td>\n<\/tr>\n
Electrical contacts<\/td>\n2 years<\/td>\n<\/td>\n<\/tr>\n
O-rings\/seals<\/td>\n6 months<\/td>\n<\/td>\n<\/tr>\n
Cable assembly<\/td>\n1 year<\/td>\n\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

### Claim Process<\/p>\n

| Step | Action | Timeline |<\/p>\n\n\n\n\n\n\n\n\n\n
\u2014\u2014<\/th>\n\u2014\u2014\u2013<\/th>\n\u2014\u2014\u2014-<\/th>\n<\/th>\n<\/tr>\n<\/thead>\n
1<\/td>\nContact support with photos<\/td>\nDay 1<\/td>\n<\/td>\n<\/tr>\n
2<\/td>\nSubmit warranty claim form<\/td>\nDay 1-2<\/td>\n<\/td>\n<\/tr>\n
3<\/td>\nHYSF review and approval<\/td>\nDay 2-3<\/td>\n<\/td>\n<\/tr>\n
4<\/td>\nReplacement shipped<\/td>\nDay 3-10<\/td>\n<\/td>\n<\/tr>\n
5<\/td>\nReturn defective unit<\/td>\nWithin 30 days<\/td>\n\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

### What We Provide<\/p>\n

– Free replacement unit
\n– Prepaid return shipping label
\n– Technical support throughout
\n– Root cause analysis report<\/p>\n

Contact\/CTA<\/h2>\n

Email: support@hysfsubsea.com with order number and photos. Warranty claims processed within 24 hours.<\/p>","protected":false},"excerpt":{"rendered":"

HYSF provides 2-year warranty on all connectors against manufacturing defects. Warranty covers material defects, workmanship issues, and pressure seal failures.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4488","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/posts\/4488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/comments?post=4488"}],"version-history":[{"count":1,"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/posts\/4488\/revisions"}],"predecessor-version":[{"id":4641,"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/posts\/4488\/revisions\/4641"}],"wp:attachment":[{"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/media?parent=4488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/categories?post=4488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hysfsubsea.com\/th\/wp-json\/wp\/v2\/tags?post=4488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}