What If I Order the Wrong Connector? Can I Exchange It?

Quick Answer

Yes, HYSF accepts exchanges within 30 days of delivery for unused connectors in original packaging. Customer pays return shipping for non-defective exchanges. Defective items are exchanged free with prepaid return label.

Exchange Policy Details

Eligible for Exchange

• ✅ Unused connectors in original packaging
• ✅ All accessories and documentation included
• ✅ No signs of installation or water exposure
• ✅ Within 30 days of delivery date

Not Eligible for Exchange

• ❌ Installed or mated connectors
• ❌ Connectors exposed to water
• ❌ Missing packaging or accessories
• ❌ Custom or modified connectors

Exchange Process

1. Request Exchange: Email sales@hysf-connect.com with order number and reason
2. Receive RMA: Get Return Merchandise Authorization number
3. Ship Back: Package securely, include RMA number
4. Replacement: New connector ships within 2-3 days after inspection

Shipping Costs

• Customer error: Customer pays return shipping
• Defective product: HYSF pays (prepaid label provided)

Contact Us

Exchange requests: sales@hysf-connect.com