Your project timeline is our priority.
- Prevention: We use heavy-duty export packaging (reinforced cartons/crates) to minimize risk.
- Process: If a box arrives crushed, please sign for it as “Damaged” and take photos. Send them to us within 2 days.
- Resolution: We do not make you wait for the logistics company to pay out. We re-ship the goods ASAP to keep your project on track, and we deal with the insurance claim on the backend.









