Hassle-Free Returns & Replacements
Connector failure can halt your entire project. HYSF’s return and replacement policy ensures you’re protected and back online quickly.
Warranty Coverage (2 Years)
Covered Defects:
- Manufacturing defects (material, workmanship)
- Seal failures under rated pressure
- Electrical contact failures
- Corrosion under normal use conditions
- Housing cracks or structural failures
Not Covered:
- Damage from improper installation
- Exceeding depth/pressure ratings
- Physical damage (impact, crushing)
- Unauthorized modifications
- Normal wear (O-rings after 500+ cycles)
Return Process – Step by Step
| Step | Timeline | Responsibility |
|---|---|---|
| 1. Report Issue | Immediate | Customer emails with photos/video |
| 2. Initial Assessment | 24 hours | HYSF engineering review |
| 3. Return Authorization | 24-48 hours | HYSF issues RMA number |
| 4. Ship to HYSF | 3-7 days | Customer ships (we cover cost if warranty) |
| 5. Inspection & Testing | 3-5 Tage | HYSF lab analysis |
| 6. Resolution | Immediate | Replacement ships or repair quote |
Warranty Claims: We Pay Shipping
For valid warranty claims:
- ✅ HYSF provides prepaid shipping label
- ✅ Free replacement unit ships immediately
- ✅ No charge for inspection or testing
- ✅ Temporary loaner available for critical applications
Emergency Replacement Program
For mission-critical applications where downtime is unacceptable:
- Advance Replacement: We ship replacement before receiving defective unit
- Temporary Loaner: Keep project running while we analyze failure
- Express Shipping: Overnight delivery available
- 24/7 Support: Emergency contact for urgent situations
Eligibility: Available for customers with ongoing projects or volume purchase history.
Out-of-Warranty Support
Even after warranty expires, we’re here to help:
| Service | Kosten | Turnaround |
|---|---|---|
| Inspection & Diagnosis | $150 (credited to repair) | 3-5 Tage |
| Repair Service | 40-60% of new unit price | 7-10 days |
| Replacement Discount | 30% off new unit | Standard lead time |
| Upgrade Program | Trade-in credit available | Varies |
Failure Analysis Report
For every returned connector, we provide:
- Detailed failure analysis
- Root cause determination
- Recommendations to prevent recurrence
- Photos and test data
This helps you understand what happened and avoid future issues.
Quality Issues: We Take Responsibility
If we confirm a manufacturing defect:
- ✅ Full replacement at no cost
- ✅ We cover all shipping
- ✅ Expedited production if needed
- ✅ Review of similar units in your inventory
- ✅ Process improvement to prevent recurrence
Installation Issues: We Help Fix Them
If failure was due to installation error:
- Free technical consultation
- Discounted replacement pricing
- Training on proper installation
- Detailed installation guide
How to Initiate a Return
- E-Mail: support@hysfsubsea.com with:
- Order number or serial number
- Photos/videos of the issue
- Description of failure circumstances
- Your application details
- Response: Within 24 hours with next steps
- RMA: Return authorization with shipping instructions
- Resolution: Replacement or repair within 5-10 days
Connector not working? Contact our support team – we’ll help diagnose and resolve quickly.
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