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Our goal is to minimize your downtime.
- Report: Send a detailed description of the failure, including photos of the installation and operating conditions, to our engineering team.
- Diagnosis: Our engineers will analyze if the issue is installation-related or a product defect.
- Return: If a factory inspection is required, we will issue an RMA number.
- Resolution: For confirmed manufacturing defects within the warranty period, HYSF covers the repair/replacement costs and return shipping.
