Do You Provide Technical Support After Purchase? Is It Free?

빠른 답변

Yes, HYSF provides free lifetime technical support for all customers. This includes installation guidance, troubleshooting, and product selection advice. Premium support packages available for critical applications.

Standard Support (Free)

What’s Included

• Email Support: support@hysf-connect.com, 24-48 hour response
• Phone Support: Business hours (GMT+8), urgent issues prioritized
• Installation Guidance: Step-by-step instructions, videos, diagrams
• Troubleshooting: Remote diagnosis of issues
• Product Selection: Help choosing the right connector for your application
• 문서화: Access to all manuals, datasheets, CAD files

Premium Support Packages

• Silver ($500/year): Priority email support (4-hour response), dedicated engineer
• Gold ($2,000/year): 24/7 phone support, on-site support (2 visits/year)
• Platinum (Custom): Dedicated account team, unlimited on-site support

Self-Service Resources

Available 24/7 on our website: installation video library, FAQ database (100+ articles), troubleshooting flowcharts, CAD downloads, community forum.

문의하기

Technical support: support@hysf-connect.com