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2-year warranty on all connectors. Covers: material defects, workmanship, pressure seal failures. Claim: contact support with photos + order number, 24h response, replacement in 1 week.
Detailed Explanation
Warranty Coverage
Covered:
– Manufacturing defects
– Material failures
– Workmanship issues
– Pressure seal failures (under rated depth)
– Corrosion (under normal use)
Not Covered:
– Physical damage (drops, impacts)
– Improper installation
– Exceeding rated specifications
– Normal wear and tear (O-rings)
– Unauthorized modifications
Warranty Period
| Component | Warranty |
| ---- | ---- | |
|---|---|---|
| Connector housing | 2 years | |
| Electrical contacts | 2 years | |
| O-rings/seals | 6 months | |
| Cable assembly | 1 year |
### Claim Process
| Step | Action | Timeline |
| —— | --- | ---- | |
|---|---|---|---|
| 1 | Contact support with photos | Day 1 | |
| 2 | Submit warranty claim form | Day 1-2 | |
| 3 | HYSF review and approval | Day 2-3 | |
| 4 | Replacement shipped | Day 3-10 | |
| 5 | Return defective unit | Within 30 days |
### What We Provide
– Free replacement unit
– Prepaid return shipping label
– Technical support throughout
– Root cause analysis report
Contact/CTA
Email: support@hysfsubsea.com with order number and photos. Warranty claims processed within 24 hours.
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