Respuesta rápida
HYSF connectors come with a standard 12-month warranty from the date of delivery. This covers manufacturing defects and material failures under normal use. Extended warranty options are available for large projects.
Warranty Coverage Details
What’s Covered
- Manufacturing defects in materials and workmanship
- Seal failures under rated depth/pressure
- Corrosion issues on metal components
- Connector pin damage (non-user caused)
What’s NOT Covered
- Damage from improper installation or mating
- Exceeding rated depth/pressure specifications
- Chemical exposure beyond material compatibility
- Physical damage from impacts or crushing
- Normal wear and tear of O-rings and seals
Warranty Claim Process
- Document the Issue: Take photos of the problem, note the serial number and purchase date
- Contact Support: Email support@hysf-connect.com with details
- Assessment: Our engineering team reviews within 48 hours
- Resolution: Replacement, repair, or credit issued within 5-7 business days
Extended Warranty Options
For critical applications and large deployments, we offer:
- 24-month extended warranty: +15% of order value
- 36-month premium warranty: +25% of order value
- Project-based warranty: Custom terms for large contracts
Recommendation
For mission-critical applications, consider the extended warranty. Keep all purchase documentation and serial numbers for warranty claims. Register your products within 30 days of purchase for faster claim processing.
Contáctenos
Questions about warranty coverage? Contact our sales team at sales@hysf-connect.com
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