Быстрый ответ
HYSF connectors come with a standard 12-month warranty from the date of delivery. This covers manufacturing defects and material failures under normal use. Extended warranty options are available for large projects.
Warranty Coverage Details
What’s Covered
- Manufacturing defects in materials and workmanship
- Seal failures under rated depth/pressure
- Corrosion issues on metal components
- Connector pin damage (non-user caused)
What’s NOT Covered
- Damage from improper installation or mating
- Exceeding rated depth/pressure specifications
- Chemical exposure beyond material compatibility
- Physical damage from impacts or crushing
- Normal wear and tear of O-rings and seals
Warranty Claim Process
- Document the Issue: Take photos of the problem, note the serial number and purchase date
- Contact Support: Email support@hysf-connect.com with details
- Assessment: Our engineering team reviews within 48 hours
- Resolution: Replacement, repair, or credit issued within 5-7 business days
Extended Warranty Options
For critical applications and large deployments, we offer:
- 24-month extended warranty: +15% of order value
- 36-month premium warranty: +25% of order value
- Project-based warranty: Custom terms for large contracts
Recommendation
For mission-critical applications, consider the extended warranty. Keep all purchase documentation and serial numbers for warranty claims. Register your products within 30 days of purchase for faster claim processing.
Свяжитесь с нами
Questions about warranty coverage? Contact our sales team at sales@hysf-connect.com
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