How do you handle shipping damage or loss?

Your project timeline is our priority.

• Prevention: We use heavy-duty export packaging (reinforced cartons/crates) to minimize risk.
• Process: If a box arrives crushed, please sign for it as “Damaged” and take photos. Send them to us within 2 days.
• Resolution: We do not make you wait for the logistics company to pay out. We re-ship the goods ASAP to keep your project on track, and we deal with the insurance claim on the backend.