Quick Answer
Yes! We encourage sample orders before production quantities. Samples available for all standard products and most custom configurations.
Sample Ordering Policy
Who Can Order Samples
- Evaluation and testing purposes
- Prototype development
- Quality verification before production orders
- Research and educational projects
Sample Quantity Limits
- Standard products: Up to 10 pieces per model
- Custom products: 1-3 pieces for evaluation
- Mixed orders: Up to 5 different models per order
Sample Pricing
Standard Products
- 1-2 pieces: List price
- 3-5 pieces: 10% discount
- 6-10 pieces: 15% discount
Custom Products
- Setup/NRE fee: May apply ($200-500)
- Unit price: Same as production pricing
- Setup fee refund: Credited on orders of 50+ pieces
Sample Lead Time
In-Stock Items
- Processing: 1-2 business days
- Shipping: 3-7 days (express)
- Total: 4-9 days
Made-to-Order Samples
- Production: 2-3 weeks
- Testing: 3-5 days
- Shipping: 3-7 days
- Total: 3-4 weeks
Custom Configuration Samples
- Engineering: 1 week
- Production: 2-3 weeks
- Testing: 1 week
- Total: 4-5 weeks
Sample Request Process
Step 1: Submit Requirements
Email with:
- Product model(s) of interest
- Quantity needed
- Application description
- Required delivery date
Step 2: Receive Quote
We will provide:
- Sample pricing
- Lead time confirmation
- Shipping options and cost
Step 3: Place Order
Confirm order and make payment:
- Payment terms: 100% in advance for samples
- Accepted: Wire transfer, PayPal, credit card
Step 4: Receive and Evaluate
Upon receipt:
- Inspect for damage
- Test per your requirements
- Provide feedback to our team
Technical Support for Samples
Included with Sample Order
- Product datasheets
- Installation instructions
- CAD drawings (on request)
- Email technical support
Additional Support (Available)
- Video call technical consultation
- Custom configuration guidance
- Integration assistance
Sample Shipping Options
Express (Recommended)
- Carriers: DHL, FedEx, UPS
- Delivery: 3-5 business days
- Tracking: Included
Standard
- Carriers: National postal services
- Delivery: 7-15 business days
- Tracking: Limited
Return Policy for Samples
Acceptable Returns
- Defective products (within 30 days)
- Wrong item shipped
- Damaged in shipping
Non-Returnable
- Custom configured products
- Products showing signs of use
- Orders after 30 days
Return Process
- Contact us within 30 days of receipt
- Provide photos and description of issue
- Return authorization will be issued
- Refund or replacement upon inspection
From Sample to Production
After Successful Sample Evaluation
- Submit production order requirements
- Sample cost credited on orders over $5000
- Production lead time: 4-8 weeks typical
- Volume pricing applies
How to Order Samples
Email: info@hysfsubsea.com
Subject: Sample Request – [Your Company Name]
Include: Product models, quantities, application, timeline
Related Questions
- What is the minimum order quantity?
- Can you customize samples for my application?
- How long does shipping take?
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