Quick Answer
Changes can be accommodated depending on production stage. Before production starts: free modifications. During production: may incur partial costs. After completion: standard return/reorder policy applies. Contact us immediately to discuss options.
Change Policy by Production Stage
Stage 1: Order Confirmed, Production Not Started
- ✅ Specification changes: Free of charge
- ✅ Quantity adjustments: No penalty
- ✅ Delivery date changes: Accommodated when possible
- ⏱️ Timeline impact: Minimal (1-2 days)
Stage 2: Production In Progress
- ⚠️ Minor changes: May be possible with minimal cost
- ⚠️ Major changes: May require partial reorder
- 💰 Cost impact: Depends on materials already purchased
- ⏱️ Timeline impact: 1-3 weeks depending on change
Stage 3: Production Complete
- ❌ Specification changes: Standard return + reorder
- ✅ Additional units: Can be added as new order
- 💰 Cost impact: Full price for new order
How to Request Changes
- Contact your sales representative immediately
- Provide order number and requested changes
- Receive impact assessment (cost, timeline)
- Approve changes in writing
- Updated order confirmation issued
Best Practices
To minimize change requests:
- Review all specifications thoroughly before ordering
- Involve all stakeholders in the approval process
- Request samples for testing before bulk orders
- Consider future needs when specifying quantities
Contact Us
Order changes: orders@hysf-connect.com
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